ORDERS |
Products listed in this online catalog may be purchased from any of our dealers.
Call us Toll Free at 1-888-RAG-BAGS (724-2247) for the dealer nearest you.
This web site is not e-commerce enabled by
choice. We want to talk to our customers so that we can offer a higher
quality of service.
Advantage Gripware does not
require a minimum purchase. Credit Card purchases under $100.00 not including
shipping and handling will incur a $5.00 processing fee.
Due to the high cost of boxes, and labor, all orders under $150.00 net will
incur a $6.00 packaging charge.
Direct orders may be placed by telephone: Toll
Free: 1-888-RAG-BAGS (724-2247)
via fax: 1-770-949-6328 or e-mail: sales@advantagegrip.com
For your convenience, we accept
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CREDIT ACCOUNT TERMS |
As a manufacturer, our customers rely on our having a large
inventory on hand. To be able to maintain this, we must be able to collect our
receivables within the 30 day terms we offer. We expect that our customers respect
these terms when they open an account with us and are asked to acknowledge the terms as
part of obtaining a credit account.
If an account goes beyond 30 days, an interest charge of
1.5% per month is added.
When an account becomes delinquent, any courtesy discounts granted
to Dealers, Rental Houses and Professionals will be revoked and all open invoices will
revert to List Price. Ten days after final notification, the account will be
turned over to an attorney for collection. Attorneys fees and collection expenses
will be added to the amount due.
For your convenience, we accept**
** We
will accept credit cards for payment only
at the time of order. Payment
by credit card after that time will incur a 5% surcharge.
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RETURNS |
No returns will be accepted without a Return Authorization Number, and then only if the
shipment is prepaid. Collect shipments will be refused. The Return
Authorization expires if the merchandise is not received by us within 10 days of issuance.
Merchandise not returned in absolute new condition and in its
original packaging will not be accepted for return.
Shipping charges, packing & handling charges and credit card processing
fees are not refundable!
All returns are subject to a 20% restocking charge.
Defective products may be returned within 5 days
of receipt with a Return Authorization Number and the returned shipment must be
prepaid. Upon verification that the product is defective, a replacement of the same
product will immediately be shipped, freight prepaid by us. We will also credit the
return freight.
Returns must be shipped to:
Advantage Gripware
206 Handley Avenue
Roanoke, AL 36274
Please be sure your Return Authorization Number is
prominently displayed on the package!
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SHIPPING |
All shipments are F.O.B. Roanoke, Alabama unless otherwise noted, with the purchaser
assuming responsibility of all shipping and insurance charges.
Size permitting, most of our shipments within the
U.S. are made via UPS. When another carrier is requested, pick up arrangements are
the responsibility of the customer. We have had problems with FedEx Ground
reliability for pickups in our area. For larger shipments, we often ship by common
carrier (Truck LTL)
Our truck rates are hard to beat!
International orders can only be shipped
via customer's freight account.
All shipments are insured at the customer's
expense.
We add a 10% service charge to all pre-paid
shipments.
|
NOTICE
Due to the continued number of unpaid damage claims,
Oversize 3 items will no longer be shipped via UPS or any other Small Package
Carrier by us, unless full liability for the shipment is accepted by the customer. |
|
SHIPPING TERMS |
Our responsibility ends upon delivery of goods to the freight carrier. Any loss or
damage incurred in transit is the responsibility of the carrier and the recipient is
advised to note any visible damage on the bill of lading, prior to signing for the
shipment and to notify the carrier immediately upon discovering hidden damage.
When shipments that are signed for without
noting damage on the Bill of Lading, it is nearly IMPOSSIBLE to get a damage claim paid.
Please inform your receiving personnel of
this!
We add a 10% service charge on all prepaid
shipments.
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Key to our shipping column:
UPS Ground:
Truck Shipments: 
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SHORT SHIPMENTS |
All claims for short shipments must be made within 5 days of receipt of order.
Please note that all orders are pulled and packed by different employees in order to avoid
mistakes.
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OUR
PRIVACY POLICY |
This web site does
not collect any information, unless you sent us an e-mail and then only the return e-mail
address and whatever information you provide us in its content.
This web site is not e-commerce enabled by
choice.
We want to talk to our customers so that we can offer a higher quality of service.
Orders can be placed by calling us Toll Free in
the U.S. and Canada at (888) RAG-BAGS
International 001 770 577 7677 or 001 770 949 8450
via fax at (770) 949-6328 or via e-mail at sales@advantagegrip.com
Rest assured that we do not share, rent or
sell any customer information ! |
